Our Feedback Resolution Process

Placing our customers’ interest at heart, we take your feedback seriously and improve our ability to serve you better.

Share your feedback or concerns with us

Do not hesitate to share your feedback or concerns with us. Visit our contact us page to submit any feedback or concerns.

Receive prompt updates from us in strictest confidence

We are committed to response to you as soon as possible. Be assured that we will provide you with a written acknowledgement within 2 business days. We aim to resolve your complaint and provide the final resolution within 20 business days.

We will review the matter to ensure that findings are conducted in an objective and fair manner. We may contact you to arrange for an interview to gather more information as part of our robust findings. You will be notified if we need more time to resolve the matter and seek your understanding if such event arises.

Resolving your concerns.

Rest assured that a comprehensive review will be conducted, and you will receive a response based on the findings.

If our final resolution is not to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between consumers and financial institutions.

Financial Industry Disputes Resolution Centre (FIDReC)

36 Robinson Road
#15-01 City House
Singapore 068877
Tel: (65) 6327 8878
Fax: (65) 6327 8488
Contact Information: https://www.fidrec.com.sg/contact-us/

Note: Your personal data provided shall be used for the purposes of addressing your complaint, including reaching out to you for further clarification.